Refund and Returns Policy

At Royal Supply Group, we aim to provide a reliable and professional online retail experience. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order.

To be eligible for a return, the item must be unused, unopened, in its original packaging, and in the same condition that you received it.

Certain products may not be eligible for return due to health, hygiene, safety, or food handling requirements. This may include personal care items, health products, baby products, grocery items, and other sealed goods once opened.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a reasonable timeframe.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need assistance with an exchange, please contact us.

Shipping Returns

Customers may be responsible for return shipping costs unless the item is faulty, damaged, or incorrect.